Refund & Cancellation Policy

NTPL reserves the unequivocal right to refuse or cancel any order or transaction, whether initiated online, offline, or through any other channel, at its sole and absolute discretion. Such refusal or cancellation may be exercised without prior notice and shall not be subject to challenge, except as otherwise provided herein.

Transaction may be cancelled by NTPL under, but not limited to, the following circumstances:
(i) if NTPL suspects, identifies, or reasonably believes the transaction to be fraudulent or unauthorized;
(ii) if the transaction appears to contravene NTPL's Terms of Use, policies, or applicable laws; or
(iii) if the cancellation arises due to factors beyond NTPL's control, including but not limited to logistical impediments, supply chain disruptions, or force majeure events.

Instances where the service involves the online download of data, software, or digital content, cancellation shall not be permitted under any circumstances. The user acknowledges that access to such content constitutes fulfilment of the order.

In the event of a failed transaction, or where the user's account is debited more than once for the same order, NTPL shall initiate a refund of the total excess amount realized. Such refunds shall be subject to reconciliation of NTPL's payment gateway records and confirmation from the buyer's financial institution.

Failed transactions, NTPL shall not be liable to refund any bank or card transaction charges incurred by the buyer. Such charges, if any, shall be deemed forfeited and borne exclusively by the buyer.

NTPL and its affiliates, including NTPL, do not guarantee the accuracy, timeliness, or immediacy of refunds credited to the user's account. Refund timelines may vary depending on the processing protocols of the user's bank, card issuer, or payment gateway

User wishing to cancel an transaction must do so through NTPL's designated online cancellation portal or by submitting a written request to NTPL's customer service department. NTPL shall not be responsible for cancellation requests made through unauthorized channels.

Refunds shall be processed using the same payment method employed by the user at the time of purchase. NTPL shall not entertain requests for alternative refund modes, including cash, cheque, or third-party transfers.

Liability in respect of refunds and cancellations shall be strictly limited to the amount paid by the user for the cancelled transaction. NTPL shall not be liable for any consequential, incidental, or indirect losses arising from the cancellation or refund process.

NTPL reserves the right to amend, modify, or update this Refund and Cancellation Policy at any time without prior notice. Users are advised to review the policy periodically to stay informed of any changes. Continued use of NTPL's services shall constitute acceptance of the revised terms.