Privacy Policy
This Privacy Policy applies to Gentle [hereinafter referred to as the “Website”] and the services provided by NEOGENTLE TECHNOLOGIES PRIVATE LIMITED (“NTPL”) on the Website. The Terms and Conditions of Use, as available on the Website, are incorporated in this Policy by reference.
NTPL is committed to respecting and safeguarding the privacy of information that it collects, receives, possess, stores, deals or handles from any person who visits, browses, uses or accesses the Website or avails of the services provided by the Website [“User”]. This Privacy Policy [“Policy”] makes all necessary disclosures as required under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 [“Rules”] in relation to dealing with the personal or sensitive personal data or information collected by NTPL and/or received from Users of the Website[“Information”]. This Policy is applicable to all Information that is disclosed by and/or received from the User.
NTPL reserves the right to modify or review the provisions in this Policy at its sole and absolute discretion, and the revised/modified Policy will be in effect from the day it is uploaded on the Website. NTPL shall cause the modified/revised Policy to be circulated to its registered Users, at the e-mail address provided by them at the time of registering with the Website. All Users not registered with the Website for availing its services and/or have not provided any Information are requested to periodically visit the Website and review the Policy.
INFORMATION NTPL COLLECTS
NTPL collects many kinds of information in order to operate effectively and provide you the best services and experiences we can. Some of this information you provide directly to us. Some of it we get by observing how you interact with our website and the services provided by it. When you are asked to provide Information, you may decline. But if you choose not to provide the Information, you may not be able to use some features or services, and the User must not proceed with using the Website. By continuing to use the Website or the services of the Website, it shall be understood that the User has consented to this Policy and the Terms & Conditions of Use of NTPL
Information NTPL collects includes:
(a) When you sign up to use the Website or services you may be required to provide information about yourself, such as your name, birthdate and contact information etc
(b) To avail of the services, you will need to sign in with an email address and password.
(c) We collect information that tells us how you interact with our services, including the browser you're using, your IP address, location, cookies or other unique IDs, the pages you visit and features you use.
(d) While browsing through the Website, the Website server may automatically record some general information about the User's visit, such as the date and time of visiting the Websites, the IP (Internet Protocol) address being used, the type of browser being used and other statistics. (“Log Data”). It is expressly clarified that such Log Data collected is not sensitive personal data or information as defined in the Rules and for the purpose of this Policy. By virtue of Log Data not being a sensitive personal data or information, NTPL reserves the right to use Log Data collected for any purpose whatsoever including statistical analysis, tracking overall traffic patterns and marketing and promotional purposes. Consequently, NTPL may share such general information or any analysis with any third party, at its sole discretion.
NTPL will not be responsible for the authenticity, correctness or completeness of the Information provided/supplied by the User, or any consequences arising in relation to incorrect or incomplete Information.
PURPOSE OF COLLECTION AND USAGE OF INFORMATION
NTPL uses the information it collects to operate, improve and personalize the services it offers on the Website. Information disclosed to NTPL by a User will be used by NTPL for one or more of the following purposes:
(a) to assist NTPL in creating content that is relevant to the User;
(b) to determine the periodic nature of the services NTPL intends to provide Users;
(c) to maintain a database of all the Information collected from the User;
(d) to communicate with you, for example, informing you when a subscription/service is ending, letting you know when offers/promotional codes are available or letting you know when you need to take action to keep your account active.
(e) to evaluate and to administer the Website and resolve any problems that may arise with usage of the Websites;
(f) to use the Information to improve the quality of services, understand user trends and for such other lawful purposes that NTPL finds necessary in furtherance of customer satisfaction and their business.
NTPL may also use the information for the purpose of Web logging, which enables it to collect the standard information your browser sends to every website you visit. NTPL will collect Information only for a lawful purpose connected with the functions and/or activities of NTPL, for which activities the information sought is considered necessary.
PAYMENT DATA
Payment Data is the information that the User provides when it makes online purchases of the service provided on the Website. This may include the User's payment instrument number (e.g., credit card, PayPal), name and billing address, and the security code associated with the payment instrument (e.g., the CSV or CVV). It is hereby clarified that AVM does not store any Payment Data.
NTPL has tied up with an independent contractor to provide modes and facilities for payment, which shall be done by the User being redirected to the independent contractor's portal and payment data being provided by the User at the Contractor's secure online portal. The concerned independent contractor is highly reputed and is well known in the industry for having considerable experience and track record in this field. NTPL shall not be responsible for any defaults, loss causing actions of such independent contractor, while the User is operating on the independent contractor's portal.
COOKIES
When a User visits the Website, one or more cookies shall be sent to the computer or device used by the User to visit the Website. Cookies are used to improve the quality of the services provided by NTPL, including for storing User preferences, improving search results and tracking User trends.
Cookies may include an anonymous unique identifier and may be stored on the User's hard drive. Like many sites, NTPL uses cookies to collect information. Users are given the option of disabling cookies via their browser preferences and the same must be done at their instance and accord. However, Users are advised and made aware that if they disable cookies on their browser, some parts of the Website may not function as effectively as they are intended.
SHARING AND DISCLOSURE OF INFORMATION
Only persons authorized by NTPL shall have access to Information supplied/provided/ disclosed to NTPL. By providing Information the User hereby gives its consent to NTPL for sharing the Information with NTPL's partners, employees, associates, officers, lawyers, auditors, agents and/or affiliates. NTPL may disclose Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
DISCLOSURE TO THIRD PARTY
In the event Information is collected and retained by a third party, on behalf of NTPL, NTPL shall obtain prior permission from the User before transfer/disclosure of Information to any such third party, unless such disclosure is necessary for compliance of a legal obligation or statutory duty. NTPL may share Information with any company or person located in India or otherwise if the same is necessary for the performance of lawful contract between NTPL and such person/entity.
NTPL undertakes to carry out necessary diligence to ensure that the concerned third party employs the same level of data protection that is adhered to by NTPL. NTPL cannot be held accountable or liable in any manner whatsoever for any loss of confidentiality attributable to actions of such third parties.
SECURITY
NTPL takes all reasonable security practices, measures and precautions to keep the Information safe and secure and to prevent any unauthorized access to or misuse of the same. NTPL shall not be liable to any User for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the User due to the unauthorized access or misuse of the Information by any third party (beyond the control of NTPL).
While NTPL strives to use commercially acceptable means to protect your Personal Information, NTPL cannot guarantee its absolute security.
LINKING TO OTHER WEBSITES
NTPL is not responsible for the privacy practices or the content of any other websites for which links may be provided on the Website, or which provides links to the Website. By clicking on a link, logo or other such items, or using certain services available on the Website, User may no longer be on the Website and in such circumstances privacy policy of such other website shall apply. NTPL encourages Users to read the posted privacy statement of the other websites whenever interacting with any website other than the websites associated with NTPL.
GRIEVANCE OFFICER
If a User wishes to report a violation of the Terms & Conditions of Use or this Policy kindly contact:
Mr. Vishvesh Patel
Email: vishvesh@gentle.money
Address: D523, Swati Clover, SP Ring Road, Shilaj, Ahmedabad - 380 059
CUSTOMER SERVICE
If a User has any queries, questions or requires any assistance in relation to the services provided by NTPL, kindly contact:
Customer Service Desk
Email: vishvesh@gentle.money